Privacy Policy


Keeping member and IMR information secure is the top priority at Health Matrix Direct, LLC. This document explains our privacy policy and how we protect and use the data that you provide us.

  • Personal Information The personal information a member or Independent Marketing Affiliate (IMR) provides is collected solely for the purpose of providing member, member dependents (if applicable) and IMRs with the Health Matrix Direct, LLC services and benefits.
    • Personal information is collected from the one or more following sources:
      paper application, web application, and email application.
    • Personal information collected may include, but is not limited to: name, address, city, state, zip, telephone numbers, social security number, date of birth, gender, dependent name, dependent gender, dependent date of birth, dependent social security number, dependent relationship, beneficiary name, beneficiary data of birth, beneficiary gender, beneficiary relationship, bank account information, or credit card information.
    • Health Matrix Direct, LLC may disclose any or all of this information based on business need only, to affiliates, service providers, third party service providers, provider networks and other suppliers of products and services to Health Matrix Direct, LLC members and IMRs.
    • Health Matrix Direct, LLC will retain member and IMR information after the member cancels or discontinues membership with Health Matrix Direct, LLC, or when the IMR is terminated or resigns from Health Matrix Direct, LLC. This information will be protected in the same manner as that of an active member or IMR.
    • A member or IMR may request in writing at any time, after discontinuing the membership or resignation/termination of IMR, to remove the information from the Health Matrix Direct, LLC database.
  • Sharing Information with Health Matrix Direct, LLC affiliates and Service Providers
    Health Matrix Direct, LLC will share member and/or IMR information with its affiliates, related companies and service providers to the extent it is necessary to provide and manage benefits to the member and their family. Unless otherwise permitted by law Health Matrix Direct, LLC will not share with these parties any information collected that is not needed by these parties to provide the benefits to the member. These organizations are not authorized to use member or IMR information for any purposes other than for matter pertaining to Health Matrix Direct, LLC related business. On occasion certain information about you may be shared with carefully selected business partners, including those who may offer services that complement those provided by Health Matrix Direct, LLC or which are believed may be of interest to you. Health Matrix Direct, LLC does not otherwise disclose information or personally identifiable information to third parties, except when required to do so by law pursuant to a search warrant, subpoena, or other legal process.
  • Sharing information with Third Parties or service providers not affiliated with Health Matrix Direct, LLC
    Health Matrix Direct, LLC will not share, sell or disclose any information to any third parties not affiliated with Health Matrix Direct, LLC, member and/or IMR. This includes other service providers and marketing organizations not directly related to providing Health Matrix Direct, LLC member or IMR services.
  • Linked Internet Web Sites
    This site provides hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to another place within the document, to another document altogether or to other web sites not controlled by Health Matrix Direct, LLC. These hyperlinked web sites may contain privacy provisions that are different from those provided herein. Health Matrix Direct, LLC is not responsible for the collection, use, or disclosure of information collected through these web sites, and disclaims any and all liability related to such collection, use, or disclosure.
  • Website Security
    Health Matrix Direct, LLC employs security measures to protect against the loss, misuse, and alteration of the information and personally identifiable information under control. Health Matrix Direct, LLC makes no representations or warranties with regard to the sufficiency of these security measures. Health Matrix Direct, LLC is not be responsible for any actual or consequential damages that result from a lapse in compliance with this Privacy Statement as a result of a security breach or technical malfunction.
  • Health Matrix Direct, LLC. Commitment to Members and IMRs
    While information is essential for Health Matrix Direct, LLC to provide top quality services to its members and IMRs, the most important asset to Health Matrix Direct, LLC is member and IMR trust. Keeping member/IMR information secure and using it only as needed for business reasons to provide services to members and IMRs is the top priority. Health Matrix Direct, LLC makes the following commitment to members and IMRs regarding the data that is collected, stored and used:
    • Health Matrix Direct, LLC will safeguard, according to strict standards of security and confidentiality, any information provided by members and IMRs.
    • Health Matrix Direct, LLC will limit the collection and use of member and/or IMR information to the minimum required for delivering superior benefits and services to members and IMRs, which includes providing high quality support and administering various benefits and services.
    • Health Matrix Direct, LLC will not reveal member/IMR information to any external organizations (other than affiliates and service providers mentioned above), unless the member or IMR specifically authorizes use to do so or are required by legal, governmental or regulatory agencies.
    • Health Matrix Direct, LLC will always maintain control over the confidentiality of member/IMR information.
    • Whenever other organizations are hired to provide support or services, Health Matrix Direct, LLC will require them to conform to company privacy standards and allow for an audit to maintain and adhere to company compliance.
    • Health Matrix Direct, LLC will not use or share – internally or externally – personally identifiable medical information for any purpose other than the administration of member benefits or IMR services.
    • Health Matrix Direct, LLC will attempt to keep member/IMR files thoroughly complete and accurate with current information. Health Matrix Direct, LLC member or IMR can contact our Member/IMR Services Department at any time during business hours to correct or update any information.
  • Amendments to Privacy Statement
    Health Matrix Direct, LLC reserves the right to amend this Privacy Policy periodically. Use of information and personally identifiable information that is gathered now is subject to the Privacy Policy in effect at the time the information or personally identifiable information is used. Any amendments made to this Privacy Statement will be considered effective ten (10) days after the amendments are posted on the site.
  • Contacting Our Site
    If you have any questions about our Privacy Policy, the practices of this Site or our applications, or your dealings with this Site or our applications and programs, please contact us at: Health Matrix Direct, LLC 1450 2nd Street, Suite 206 Santa Monica, CA 90401.

 

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